Call transcript
Example call workflow
- 0:00Receptionist
Thanks for calling. This is the virtual receptionist. How can I help today?
- 0:05Caller
Hi, my water heater is leaking a bit in the garage. Can someone come look at it?
- 0:10Receptionist
I can help with that. Is the water spraying or pooling quickly, or is it a slow drip?
- 0:16Caller
Just a slow drip. There's a small puddle.
- 0:19Receptionist
Thanks. If it starts leaking heavily, turn off the cold-water valve on top of the heater and call back. You'll be put through to our on-call technician. What's the ZIP code for the property?
- 0:30Caller
55418. And how much is it for someone to come out?
- 0:36Receptionist
That's in our service area. A diagnostic visit is $89, and the technician confirms any repair price on site before starting work. I have Thursday 8 to 10 AM or Friday 1 to 3 PM. Which works?
- 0:49Caller
Thursday morning, please. I'm Maria.
- 0:52Receptionist
Thanks, Maria. Is this the best number to reach you? I'll send your request to the office and you'll get a text when it's confirmed.
- 0:59Caller
Yes, this number is fine. Thank you!